Troubleshooting
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      What do I do when getting a blank screen upon login?

      This article will guide you on how to troubleshoot the blank screen issue that may occur when logging into InteDashboard.

      This Guide is for:

      • Learners

      When you log in to InteDashboard, you may occasionally encounter issues such as a blank screen or difficulty loading the page. If you experience this, we recommend updating your devices to resolve the issue.

      Keeping your devices updated ensures better security, performance, and access to the latest features. Follow these quick steps to update your Mac, Windows, mobile device, or browser.

      Mobile Devices:

      iOS:

      1. Check for Updates:

        • Go to Settings > General > Software Update.

      2. Install Updates:

        • Tap Download and Install if an update is available.

      3. Optional: Enable Automatic Updates in the same menu.

      Android:

      1. Check for Updates:

        • Open Settings > System > System update (may vary by device).

      2. Install Updates:

        • Tap Check for updates and follow the prompts if an update is available.

      3. Optional: Enable automatic updates in your device’s update settings.

      Mac Users:

      1. Check for Updates:

        • Click the Apple menu () > System Settings (or System Preferences).

        • Go to General > Software Update.

      2. Install Updates:

        • Click Update Now or Upgrade Now if updates are available.

      3. Optional: Turn on Automatic Updates in the same window.

      Windows Users:

      1. Check for Updates:

        • Open Settings (gear icon) from the Start menu.

        • Go to Update & Security > Windows Update.

      2. Install Updates:

        • Click Check for updates and then Download and install if updates are available.

      3. Optional: Enable Automatic Updates in Advanced options.

      Browsers:

      Safari:

      1. Check for Updates:

        • Updates are included with macOS updates.

        • Follow the steps in the Mac Users section to update Safari.

      Google Chrome:

      1. Check for Updates:

        • Open Chrome and click the three-dot menu (top-right corner).

        • Go to Help > About Google Chrome.

      2. Install Updates:

        • Chrome will automatically check for updates and install them. Click Relaunch if prompted.

      Mozilla Firefox:

      1. Check for Updates:

        • Open Firefox and click the three-line menu (top-right corner).

        • Go to Help > About Firefox.

      2. Install Updates:

        • Firefox will check for updates and install them. Restart the browser if needed.

      Microsoft Edge:

      1. Check for Updates:

        • Open Edge and click the three-dot menu (top-right corner).

        • Go to Help and Feedback > About Microsoft Edge.

      2. Install Updates:

        • Edge will automatically check for updates and install them. Restart the browser if needed.

      Quick Tips:

      • Backup Data: Before big updates, back up important files.

      • Storage Space: Free up space for updates if needed.

      • Power and Wi-Fi: Keep your device plugged in and connected to Wi-Fi.

      Stay updated to keep your devices secure and running smoothly!

      Still need help?  Reach out to us at support@intedashboard.com or book a call with one of our customer advisors here.